When you schedule an in-person appointment with TechKnowCo, you might think the process is pretty simple: I show up, fix the problem, and head on my way. But a little more is happening behind the scenes. At TechKnowCo, I want to arrive at your appointment prepared, not spend half of your visit searching the internet trying to figure out what went wrong. That means your tech support often starts before I even walk through your door. Here’s what happens behind the scenes of a t